FAQ's

WHEN WILL YOU SHIP MY ITEMS?

99% of orders leave the warehouse within 3-5 days of payment. 

I RECEIVED TRACKING NUMBER BUT STATUS NOT AVAILABLE ON WEBSITE?

Don't panic! Your tracking information will be available within 3-4 days after your order has been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?

Deliveries typically take 12-20 business days unless otherwise stated on the page for the product(s) purchased. 

Shipping time to other countries is no longer than 25 business days. If it does, please contact us.

WHERE ARE MY ITEMS COMING FROM?

Our warehouses are located in both the US and China.

We work only with the best and most experienced suppliers.

I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE? 

Often, when you order multiple items different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you :-)

HOW SECURE IS MY PERSONAL INFORMATION?

Myhomewall.com adheres to the highest industry standards to protect your personal information.

Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

Your credit card information is only used to complete the requested transaction and is not subsequently stored. 

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL...WHAT'S GOING ON?

Kindly check your SPAM folder to see if your confirmation email was sent there. You can also contact our support team and they will be able to assist you further. 

IF THERE'S A PROBLEM, CAN I HAVE A REFUND?

If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs. All you will have to do is to ship us back the product on your own expenses.

CAN I CANCEL MY ORDER?

Orders may be canceled within 24 hours if they have not been processed and shipped. After they have been processed they may not be canceled.

If 24 hours have passed since you have placed your order and you have received a shipping confirmation, that means the order has been sent and the order can no longer be canceled.

WHAT IS YOUR REFUND POLICY?

Returns will be granted for items unopened, unused, condition in the original packaging within 30 days of your purchase. Returns will not be granted on used merchandiseIf your product is damaged or defective, we will issue an exchange of the same item within 30 days NO QUESTIONS ASKED. We require you to first send us a picture showing the damage and upon inspection, we will tell you whether it fits our criteria for replacement.  We reserve the right to reject any return that does not fit these criteria.

If you no longer want your order for any reason whatsoever, you can return the order to us for a full refund excluding any shipping costs.

We strive for a 100% satisfaction shopping experience, if there are any issues at all please get in touch with us and we will endeavor to resolve any problems or queries that may arise. We want to make sure you're happy :)